What is emergency credit & how do I get it?

Your emergency credit will tide you over until you can top up again. You will receive £5.00 for each meter, but you must pay it all back when you top up before you get back in credit. 

When your IHD alerts you to tell you you’re below £2.00 of credit, select “confirm”. Once your meter runs to £0, the emergency credit of £5.00 will be used and display on the IHD as “E credit”.

If the alert is missed the you can press “7” on the meter keypad and this will show “E credit” available and then you can press “A” to confirm the use of emergency credit.

If you are off supply, but with emergency credit available, you can restore supply by pressing “A”, and then “B” to confirm. You can then activate emergency credit, by pressing “7” and then “A”.

To check if emergency credit has already been activated, you can go to the meter and press “7” and it will show as “E credit”.